Privacy Policy

Privacy Policy

Effective Date: June 1, 2025

Balance Distribution LLC ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share personal data when you visit our website https://balancedist.com, make a purchase, or otherwise interact with us, in accordance with the General Data Protection Regulation (GDPR).

By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Who We Are

Data Controller:
Balance Distribution LLC
4608-E Industry Lane
Durham, NC 27713 USA
law@balancedist.com
919-564-9833

2. What Data We Collect

a. Personal Data You Provide

When you shop with us or interact with our website, we collect personal data such as:

  • Name

  • Billing and shipping addresses

  • Email address

  • Phone number

  • Payment information (processed securely by third-party providers)

  • Account login credentials (if you register)

  • Order history

  • Any communication you send us

b. Automatically Collected Data

We also collect data automatically through:

  • Cookies and similar tracking technologies

  • IP address

  • Browser type and version

  • Pages visited and time spent on our site

  • Device type and operating system

  • Referral source

3. Legal Bases for Processing (GDPR Article 6)

We only process your personal data when we have a lawful basis to do so, including:

  • Contractual necessity: To fulfill your order or provide customer support

  • Legal obligation: For compliance with tax or consumer protection laws

  • Legitimate interests: For fraud prevention, marketing (when allowed), and service improvement

  • Consent: For email marketing or cookies (where required)

4. How We Use Your Data

We use the data collected for purposes such as:

  • Processing and delivering orders

  • Communicating with you about your order or account

  • Sending marketing communications (with your consent)

  • Improving our website and services

  • Complying with legal obligations

  • Preventing fraud and abuse

5. Sharing Your Data

We do not sell your personal data. We may share your data with:

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping and logistics providers

  • IT service providers (e.g., hosting, analytics)

  • Marketing tools (if you consent to marketing)

  • Legal authorities when required by law

All service providers are bound by data processing agreements to ensure GDPR compliance.

6. International Data Transfers

If we transfer your data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs)

  • Transfers to countries with adequate protection decisions by the EU

7. Your Rights Under GDPR

You have the following rights:

  • Access – Obtain a copy of your personal data

  • Rectification – Correct inaccurate or incomplete data

  • Erasure – Request deletion of your data (“right to be forgotten”)

  • Restriction – Limit how we use your data

  • Portability – Receive your data in a portable format

  • Objection – Object to processing (e.g. direct marketing)

  • Withdraw Consent – At any time, if processing is based on consent

  • Lodge a Complaint – With a supervisory authority (e.g., your local Data Protection Authority)

To exercise any of these rights, contact us at law@balancedist.com.

8. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy, including:

  • To fulfill orders and provide services

  • For legal and accounting obligations

  • For dispute resolution and enforcement of agreements

Retention periods vary depending on the type of data and applicable laws.

9. Cookies

We use cookies and similar tracking technologies for:

  • Website functionality

  • Shopping cart operations

  • Analytics (e.g., Google Analytics)

  • Marketing (e.g., Facebook Pixel)

You can manage cookie preferences through our Cookie Consent Banner and your browser settings.

For more information, see our Cookie Policy.

10. Data Security

We implement technical and organizational measures to protect your data, including:

  • SSL encryption

  • Secure payment gateways

  • Access controls and authentication

  • Regular audits and staff training

Despite our efforts, no system is 100% secure. Please use strong passwords and secure networks when interacting with our website.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted here, and we’ll notify you of significant changes via email or on our site.

12. Contact Us

For questions or concerns regarding this Privacy Policy or your data, please contact:

Balance Distribution LLC
Email: law@balancedist.com
Address: 4608-E Industry Ln, Durham, NC 27713
Phone: 919 564-9833